F.A.Q

 

Why is my credit card payment not going through?

 

Check that the card number, card name and expiry date is entered exactly as it is on the front of your card.

 

Check that your 3 digit CVC number on the back of the card is also entered correctly.

 

If you are still having problems please Contact Us.

 

What is your return policy?

 

Certain products bought on Voetspore are eligible for return within 30 working days from receipt of delivery.

 

 

Not what you ordered?

 

If we accidentally deliver the wrong product to you, please contact us on 012-940-8999

 

Where do you deliver?

 

We are an online retailer and deliver nationwide. Regrettably, we cannot deliver to PO boxes, farms, rural areas or addresses outside of South Africa.

 

 

Who can sign for my parcel?

 

The service we offer is a door-to-door service. This means that the shipment is delivered to the address not the person - i.e. if the person is not available it can be left with anyone at that address e.g. security, staff, reception, etc.

 

 

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